Privacy

Overview

Crimson Coffee respects your privacy. This policy explains what we collect, why, and the choices you have. It applies to this site and the services we offer through it.

Information we collect

• Account details — your name, email address and password when you register.
• Order details — delivery address, contact number and purchase history.
• Payment details — handled securely by our payment provider. We never store full card numbers.
• Usage data — which pages are visited and how the store is used. Our own analytics gather this without cookies and without identifying you; the Meta Pixel and Microsoft Clarity use cookies (see Cookies and analytics, below).

How we use it

We use your information to process orders, manage subscriptions, answer enquiries and improve the store. We send service messages about your orders, and marketing only where you have opted in.

Sharing

We share data only with the providers who help us operate — payment, delivery and advertising — and only as far as needed to do their work. Our own analytics run on our own server. The Meta Pixel sends Meta a record of visits and store actions, never your name, email, phone number or address. Microsoft Clarity receives a record of how pages are used, with anything typed into a form hidden before it leaves your browser. We never sell your data.

Your rights

Under the Data Privacy Act of 2012, you may access, correct or delete your data, and withdraw consent at any time. Contact us to make a request.

Cookies and analytics

A small essential cookie keeps your cart and your sign-in working — the site cannot function without it.

Beyond that, we run our own analytics, on our own server. It has no cookies, stores no names, emails or IP addresses, and cannot follow you from one day to the next. It simply counts visits and the pages, coffees and articles people look at, so we can run the store better.

We also use the Meta Pixel, a tool from Meta Platforms, to measure how our ads on Facebook and Instagram perform. It sets cookies and tells Meta when someone views a coffee, adds to cart, begins checkout, completes an order or joins our newsletter, with the order value where there is one. Meta may connect this to a Facebook or Instagram account you are signed in to. You can limit this in your browser by blocking third-party cookies, or in your Meta account under Ad preferences.

We use Microsoft Clarity to see how the site is used, so we can make it clearer and easier to use. It sets cookies and records clicks, scrolling and page movement, which we view as anonymous replays and heatmaps. Anything you type into a form is hidden before it leaves your browser. Microsoft handles this data under its own privacy statement. You can limit it by blocking cookies in your browser.

Contact

Questions about this policy? Get in touch — we answer within five working days.